Citizen Service Requests

We encourage community members to contact the City anytime there is a need for service or to report a hazardous situation in the public right of way. Use any of the options below and your service request will get to a staff member for action. Remember, if this an emergency, dial 911!

Fill out a Citizen Service Request online through City Assist – You can submit a Citizen Service Request online and it will automatically be directed to the correct staff for action.

24-hour answering machine (805) 961-7570 – This phone line is checked daily. Please leave as much information as possible (i.e. location, type of service request) to help staff respond efficiently to your request. Please leave your phone number if you would like a return call.

Phone City Hall (805) 961-7500 – City Hall Receptionist can help direct you to the right staff for your service request.

Examples of City Service Requests:

• Potholes
• Traffic Signals, Signs and Pavement Markings
• Curb Painting
• Graffiti Abatement
• Removal of Abandoned or Nuisance Items
• Storm Drain Maintenance
• Sidewalk Cracks, Uplifts
• Tree Limbs Down, other Tree issues

Common Requests that are Serviced by Others:

• Street Light Out - Southern California Edison (800) 611-1911 
• Domestic Water Lines - Leaks, Clogs, etc. - Goleta Water District (805) 964-6761
• Wastewater Lines - Leaks, Clogs, etc. - Goleta Sanitary District (805) 967-4519 or Goleta West Sanitary District (805) 968-2617

Contact
Robert Morgenstern, Public Works Manager
(805) 968-6769

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